Return Policy

Return Policy at Qomiro.com

At Qomiro.com, we want you to be completely satisfied with your purchase of exquisite jewelry. Our Return Policy is designed to ensure a hassle-free and enjoyable shopping experience. Please review the following guidelines regarding returns:

1. Eligibility for Returns:

We accept returns within 7 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when received. Customized or engraved items are generally not eligible for return.

2. Initiating a Return:

To initiate a return, please contact our customer support team through qomiro.com. Provide your order number, the reason for the return, and any relevant details. Our team will guide you through the return process.

3. Return Shipping:

Customers are responsible for the cost of return shipping. We recommend using a reliable and trackable shipping service. Qomiro.com is not liable for items lost or damaged during the return process.

4. Inspection and Processing:

Upon receiving your returned item, our team will inspect it to ensure it meets the return eligibility criteria. If approved, we will process the refund or exchange as per your preference.

5. Refunds:

Refunds will be issued to the original payment method within 7 business days after the approval of the return. Please note that shipping costs are non-refundable.

6. Exchanges:

If you wish to exchange your item for a different size or design, please contact our customer support team to initiate the exchange process. Additional charges may apply for price differences.

7. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately with photos of the item and packaging. We will work swiftly to resolve the issue and provide a replacement or refund.

8. Non-Returnable Items:

Certain items, such as customized or engraved jewelry, may not be eligible for return unless they are damaged or defective. Please check the product description for specific return eligibility information.

9. Return Address:

When initiating a return, our customer support team will provide you with the appropriate return address. Please ensure the item is securely packaged to prevent damage during transit.

At Qomiro.com, we value your satisfaction and strive to make the return process as straightforward as possible. If you have any questions or concerns about our Return Policy, please do not hesitate to contact our customer support team. Thank you for choosing Qomiro.com for your jewelry needs.